The plans currently shown on this website are one-time purchases for a fixed access period, or a one-time Lifetime purchase. They do not renew automatically, so there is no recurring website subscription to cancel.
Before payment
You can leave Stripe or PayPal before approving the payment. Raidex will not issue a paid license for a checkout that the payment provider does not confirm.
Ask for a payment review
Open a private Raidex support ticket as soon as possible. Include the email or Discord account used for checkout, the plan, payment date, provider, and reason. Do not post transaction details in a public channel.
Refund requests and legal rights
Completed payments are normally non-refundable under Raidex's voluntary policy. This does not limit any right to withdraw, ask for a fix, or receive a refund under applicable consumer law. Contact support promptly so we can review your order.
Additional refund exception
Raidex may also approve a refund when it does not work as described on a supported setup and our support team cannot fix the problem after a reasonable troubleshooting attempt. Changing your mind, not using the license, setup mistakes, unsupported hardware or software, account bans, or failure to follow the setup guide do not normally qualify under this voluntary policy. Your legal rights still apply.
Payment disputes and reversals
If a payment is refunded, reversed, disputed, or found to be fraudulent, the related license may be suspended while the payment is reviewed. Contact support first when possible so the order can be matched correctly.
Provider timing
When a refund is approved, Stripe or PayPal controls when the money appears in your account. Their processing time can vary by payment method and bank.
This policy does not remove any refund or consumer right that the law in your country requires.