This notice explains the information used to run the Raidex website, customer account, licenses, checkout, downloads, and support.
Contact and address
Raidex | CoC Automation is operated by Mohazab Alfakhouri. Postal contact address: FEBRUAREGATAN 22, 1101, SE-41546 GÖTEBORG, Sweden. Privacy and support email: raidex.coc.automation@gmail.com.
Information Raidex uses
- Discord account ID, name, avatar, and verified email returned by Discord when you sign in.
- License records, plan, activation state, device binding, expiry, and download access.
- Order details such as plan, amount, currency, payment provider, payment status, and provider transaction references.
- Technical and security data needed to operate the service, investigate abuse, and keep sessions working.
- Messages and files you choose to send in a private support ticket.
Payments
Card and PayPal payment details are entered on Stripe or PayPal pages. Raidex does not ask you to enter a full card number on this website. The payment provider sends Raidex the result and references needed to match the payment to your order.
Why the information is used
Raidex uses this information to create and protect your account, confirm orders, issue and validate licenses, provide downloads, answer support requests, prevent abuse, and keep required business records.
Cookies and browser storage
The public marketing pages do not use advertising trackers. The separate customer account service uses necessary session cookies so you can stay signed in. Stripe, PayPal, Discord, and their security providers may use their own cookies when you visit their services.
Sharing and retention
Information is shared only with service providers needed to run the account, payment, hosting, download, and support flows, or when disclosure is required by law. Records are kept only as long as needed for those purposes, including security, accounting, dispute, and legal duties.
Security
The customer account uses secure, HTTP-only session cookies and limits repeated sign-in attempts. Raidex serves the website and account over HTTPS. You should protect your Discord account and license key and send account questions through a private support ticket or the email above.
Your choices
You can ask for help with your account data through a private Raidex support ticket. Requests may require identity verification and remain subject to records Raidex must keep by law.